Terms of Service
Last updated: April 2026
These Terms govern your use of pillr.in and the PillR.in medicine delivery facilitation service operated by [Legal Entity Name Pvt. Ltd.].
1. Acceptance of Terms
By using our website or messaging us on WhatsApp to place an order, you accept these Terms.
2. Service Description
PillR.in is a medicine delivery facilitation service. We do not provide medical advice, diagnosis, or treatment. All medicines are dispensed by licensed pharmacy partners.
3. Eligibility
You must be 18 years or older to use this service.
4. User Obligations
- Provide accurate name, address, and contact information.
- Provide a valid prescription from a registered medical practitioner for any Schedule H, H1, or X medicine.
- Not misuse the service for fraudulent or illegal purposes.
5. Ordering & Delivery
Orders are placed via WhatsApp. We target a 30-minute delivery window in serviceable areas of Pune, but actual times depend on weather, traffic, distance, and stock availability. 30 minutes is a target, not a guarantee.
6. Pricing & Payment
Prices are confirmed by the dispensing pharmacist before order acceptance. All prices include GST where applicable. Payment via Cash on Delivery or Razorpay (UPI, card, netbanking).
7. Cancellation
You may cancel any order on WhatsApp before the pharmacy confirms preparation. Once the order is dispatched, please refer to our Refund Policy.
8. Refund Policy
See our full Refund Policy. In summary: damaged, wrong, or non-delivered orders are refundable within 24 hours of delivery.
9. Prescription Medicines
Schedule H, H1, and X medicines require a valid prescription. The fulfilling pharmacist may refuse to dispense if the prescription is invalid or missing.
10. Limitation of Liability
PillR.in is a facilitator. Partner pharmacies are responsible for the quality, authenticity, and dispensing of medicines. [Legal Entity Name Pvt. Ltd.]'s total liability for any single order is limited to the value of that order.
11. Intellectual Property
The PillR.in brand, logo, content, and design are the property of [Legal Entity Name Pvt. Ltd.]. Unauthorised use is prohibited.
12. Governing Law
These Terms are governed by the laws of India. Jurisdiction: courts of Pune, Maharashtra.
13. Dispute Resolution
Please contact us at hello@pillr.in first. Unresolved disputes will be referred to arbitration in Pune under the Arbitration and Conciliation Act, 1996.
14. Modifications
We may update these Terms from time to time. Material changes will be notified on this page and via WhatsApp or email.
15. Contact
[Legal Entity Name Pvt. Ltd.]
[Registered Business Address, Pune, Maharashtra, India — PIN]
Email: hello@pillr.in
Phone: +91 XXXXX XXXXX